Frequently Asked Questions
Please check the tracking number provided in your shipping confirmation email. If you didn't receive a confirmation email, please double-check your spam folder. If it has been more than 10 business days (US orders) or 21 business days (international orders) since your tracking information last updated, please contact us for further assistance.
All posters are shipped in a sturdy cardboard mailing tube. Mini prints are shipped in a rigid, flat envelope.
24x36" posters are printed to-order and are shipped separately from other items.
If your order has not shipped yet, please contact us ASAP with your name, order number, and updated address. If your order has already shipped, it won't be possible to make changes to the shipping address.
If your order has not shipped, please contact us ASAP with your name and order number, and we will do our best to help!
If your order has not shipped, please contact us ASAP with your name and order number, and I will check if it's still possible to cancel your order. If it has been more than 6 hours since your order was placed, it's possible it has already been processed for shipping, and would not be eligible for cancellation.
Please contact us within 7 days of delivery with your name, order number, and photos of the damage in order to receive a replacement.
No, in order to protect my artwork from being stolen, and for quality control, I do not offer digital downloads.
No, if you see my artwork being sold on another website, it is being sold illegally without my permission. If you order from one of these websites, you will receive a blurry, poor quality image. Sylvan Design Co. is the only website to purchase my artwork.