FAQ

Frequently Asked Questions

 

Who makes the artwork? 

All artwork in the store is created by illustrator and designer Danielle Sylvan. See our "About" page for more info!

 

What type of paper are your posters printed on? 

All artwork is printed on thick, high quality paper with a matte finish. 

 

How long will it take for my order to ship? 

All items have a processing time of 2-4 business days. This does not include the shipping speed of your order. 

 

Show long does shipping typically take? 

The shipping speed of your order will depend on the shipping method you select during checkout. The average shipping speeds are as follows: 
First Class Mail (USA): 3-7 Business Days
Priority Mail (USA): 1-3 Business Days
First Class/Economy (International): 10-21 Business Days
Priority International: 6-12 Business Days
Please note that these shipping speeds are estimates and I cannot make guarantees about the shipping speeds, I can only guarantee that I will ship your order on time. I am not responsible for delays with USPS or other shipping carriers.
Please note there is also a higher possibility of delays during holiday season, and due to Covid-19.


What is your return policy? 
All products are final sale and not eligible for return. However, if you experience any issues with your order such as it being damaged in transit, getting lost in the mail, or other issues, I am happy to send you a free replacement. 

Can I cancel my order?  

Orders are eligible for cancellation within 6 hours of placing the order. If you contact us past the 6 hour mark, it's possible that the order is already being processed for shipping, and may not be able to be cancelled. For inquiries about cancellations, contact info@sylvandesign.co.

 

Any other questions?

You can always contact us for any question at info@sylvandesign.co.